Privacy Policy

Löyly&Stone designs and crafts bespoke, luxury saunas in Britain, inspired by Scandinavian bathing tradition. For the purposes of data protection law, Löyly&Stone is the data controller of the personal information we collect through this website.

We collect the details you choose to share with us when you use our configurator or contact us directly — typically your name, email address, telephone number, and the design preferences you select (sauna style, occupancy and any notes you add to your enquiry).

Like most websites, we also receive standard technical information when you visit, such as your browser type, device and pages viewed, which helps us keep the site running smoothly and understand how it is used.

We use your details to respond to your enquiry, prepare and discuss your bespoke sauna design, and — where a project proceeds — to manage design, manufacture, delivery and installation.

We will only contact you about your enquiry or project. We do not sell your personal information, and we do not send marketing communications without your consent.

We process your personal information on the basis of your consent (when you submit an enquiry), the performance of a contract (when we design and build your sauna), and our legitimate interest in operating and improving our website and services.

We share personal information only where necessary with trusted service providers who support our business — for example, our email delivery service used to send configurator enquiries, and craftspeople or installers involved in your project. These parties may only use your information as instructed by us.

We keep enquiry details for as long as needed to respond to you and, where a project follows, for the duration of our work together plus any period required by law. When information is no longer needed, it is securely deleted.

This website uses only the cookies and storage necessary for it to function. We do not use advertising or third-party tracking cookies. Our Cookie Policy sets out in full what we store, why, and how you can manage cookies in your browser.

You have the right to request a copy of the personal information we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To exercise any of these rights, contact us using the details below.

If you are unhappy with how we handle your information, you also have the right to complain to the UK Information Commissioner's Office (ICO).

For any question about this policy or your personal information, email us at dream-sauna@loyly-st.one.